Refund policy

PURHE — RETURN & REFUND POLICY

We want you to love wearing your PURHE garment.

If something isn't right, you may request a return within 14 days of receiving your order.

Returns

To request a return, please contact us at purheclo@gmail.com within 14 days of receiving your order.

Once you have notified us that you wish to return an item, you have a further 14 days to send the item back to us.

Returned garments must be in the condition in which they were received and should be unworn other than reasonably trying the garment on, with original tags attached and original packaging included where possible.

Please take care when trying on garments. Where handling goes beyond what would reasonably be permitted when examining an item in a shop and causes a reduction in its value, we may make an appropriate deduction from the refund where permitted by law.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning their order.

We strongly recommend using a tracked postal service and retaining proof of postage until your return has been completed.

If your garment is faulty, damaged, or you have received the wrong item, please contact us before returning it so we can arrange the appropriate solution.

Faulty or Incorrect Items

Every PURHE garment is checked with care before dispatch.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at purheclo@gmail.com, including your order number and photographs where appropriate.

Nothing in this policy affects your statutory rights. UK consumers have separate legal protections where goods are faulty, not as described or otherwise fail to meet the standards required by law.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Where a refund is due, it will be issued to your original payment method.

For eligible cancellations under UK distance-selling rules, we will also refund the standard outbound delivery charge where required by law. If you selected an enhanced or more expensive delivery service, any refund of the original delivery charge may be limited to the cost of our standard delivery service.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Exchanges

Due to the limited quantities in which many PURHE garments are produced, we cannot guarantee that another size or colour will be available.

If you would like a different size or garment, please contact us and we will do everything reasonably possible to assist. Where an exchange cannot be accommodated, you can return the eligible garment and place a new order subject to availability.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at purheclo@gmail.com.

If the order has already been dispatched, you may still exercise any applicable statutory cancellation and return rights.

International Returns

International customers may request a return in accordance with the applicable return rights for their purchase.

Unless required otherwise by applicable law or the item is faulty or incorrect, customers are responsible for return shipping costs and any applicable return-related charges.