Shipping policy

PURHE — SHIPPING POLICY

At PURHE, every order is prepared and packed with care before beginning its journey to you.

Order Processing

We aim to process and dispatch orders within 1–2 working days.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

During launches, limited releases or exceptionally busy periods, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you.

United Kingdom

Standard Delivery
Estimated delivery: 2–4 working days after dispatch

Express Delivery
Estimated delivery: 1–2 working days after dispatch

Available delivery options and the applicable shipping charge will be shown at checkout before payment.

Orders qualifying for free UK standard delivery will automatically receive this option at checkout.

Express delivery does not necessarily guarantee next-day delivery unless the specific delivery service shown at checkout states that it is guaranteed.

European Union

Standard International Delivery
Estimated delivery: 5–8 working days after dispatch

Shipping charges are calculated according to the delivery option available for your destination and will be displayed at checkout.

International delivery times are estimates and customs processing may occasionally cause delays outside PURHE's control.

International / Rest of World

PURHE ships to selected international destinations.

Estimated delivery times and shipping charges will be displayed at checkout based on your destination and the available delivery service.

International orders can occasionally experience delays due to customs, local postal networks or other circumstances outside our reasonable control.

Tracking

Where tracking is available for your selected delivery service, tracking information will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless these charges have been expressly collected from you at checkout, they are not included in the PURHE purchase price or shipping charge and may be payable by the recipient.

PURHE does not control charges imposed by local customs authorities.

Incorrect Delivery Information

Please check your delivery information carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible at purheclo@gmail.com.

We will make every reasonable effort to help before dispatch, but we cannot guarantee that delivery information can be changed once an order has entered the shipping process.

Lost or Damaged Orders

If your parcel arrives damaged or you believe it has been lost in transit, please contact us at purheclo@gmail.com with your order number and relevant details.

We will investigate the shipment with the delivery provider and work with you to resolve the issue appropriately.

Your statutory consumer rights are unaffected.